scotrail ticket refund

Alternatively you can change your ticket to travel at a later date - See Changing Tickets or Requesting a Travel Voucher below. Do I need the tickets to claim a refund.

Scotrail Under Fire After Offer Of 1 Refund To Grandmother Left 52 Out Of Pocket Deadline News

You can apply for refunds up to four weeks from the last day that the ticket was valid.

. You will need to be able to give them your. You can only get a refund from the retailer you bought your ticket from. A scan or photograph of your season ticket and photocard. ScotRail offers free ticket refunds after COVID-19 Christmas rule changes.

Friday 24 December 2021 to Tuesday 4 January 2022. Refund claims on tickets purchased via a Ticket Vending Machine TVM on train or by telephone via our telesales team should also be claimed using the form below. Unused Anytime Off-Peak and Super Off-Peak tickets can be refunded and an admin fee applies. After what period of time can I claim a refund.

4200 40 weeks. If you abandon a journey due to disruption then you must obtain a refund. SCOTRAIL will offer free refunds on unused tickets following the Scottish Governments announcement of more travel restrictions over Christmas and New Year. If your train is running as normal and you still decide not to make your journey you may make a claim for a refund for some ticket types.

Your refund is calculated using the fare that would have been paid if it been bought for the period you travelled. Train tickets travel information train times and train timetables. The rail service will offer free refunds on unused tickets bought on or before 20. Refund after 24 weeks of use.

Looking for help with your Delay Repay claim. Station. Advance tickets are not normally refundable. Online - You can change your ticket by logging into My Account and selecting Order status and refund applications.

Fifers get ScotRail ticket refunds after Xmas changes. National Rail Conditions of Travel. To claim the compensation travellers have to claim online or by post not via station ticket offices. To apply for a refund go the My Account section of the website and choose get a refund.

Just call our Smartcard Team on 0344 811 0141 anytime between 0700-2200 Monday to Friday. Normally there is an administration fee to pay for the. SCOTRAIL will offer free refunds on unused tickets bought on or before Sunday following the. After what period of time can I claim a refund.

Refunds on Unused Tickets for Travel. Welcome to the ScotRail Delay Repay Form. It is very important you cancel the tickets before the train departs. Start a new claim Check my claim status.

1544 40 weeks. Select your booking and follow the steps to change your ticket. Otherwise you can no longer be refunded. If you have a mobile ticket and it has already been activated you can no longer claim a.

Print the refund form and send it via recorded delivery along with your ticket to - SCR Season Tickets PO Box 23971 Edinburgh EH3 5DA. All ScotRail reservable services are currently not available whilst we await confirmation of the services operating over the Christmas and New Year. What if I want to change my details or cancel my Smartcard. If you bought a ticket on or before Sunday you are eligible for a refund.

See all 8 articles. Season ticket has been used for 24 weeks before refund. Once your tickets have been cancelled you can request a refund by writing to us at wwwtrainlineeusupport. All ScotRail articles Ticket refunds and changes Print If you requested to collect your tickets from a self service ticket machine but have not collected them you can apply for a refund online by clicking on the refund button in the My Account area of your profile with us.

By Ieuan Williams Reporter. Please enter your login details. FREE POST ScotRail Customer Relations PO BOX 27129 GLASGOW G2 9LH. Can I apply for a Season ticket refund at any station.

Divide annual season ticket cost by 40 weeks. ScotRail has announced it will offer free ticket refunds after changes to lockdown rules this Christmas. Can I cancel my ticket by phone. Sign-up for an account.

ScotRail Customer Relations PO Box 27129 GLASGOW G2 9LH. In this case some ticket. The train operators Delay Repay Guarantee gives back up to 100 of fares to anyone hit by late services. You MUST send your ticket back to us at the following address before a refund can be processed.

Pick up a claim form from our staffed stations. How can I refund my ticket. The train company you travelled with has no relevance to a refund only to any claim for compensation which you may wish to make. Can I apply for a Season ticket refund at any station.

You can cancel your ticket in an emergency situation calling the rail operator directly. You must submit your claim within 28 days expiry of the ticket and a 10 administration fee may be charged. Flexible tickets Off-Peak Super Off-Peak and Anytime tickets These types of tickets can be refunded online for a fee. You have 28 days from expiry of the ticket to request a refund.

At the station - This process can also be completed at the majority of stations. Or download and print a Delay Repay claim form. SCOTRAIL has paid back almost 35 million to passengers over delayed in trains in just five years data shows. The maximum period in which you can claim a refund is within 28 days of the tickets expiry date.

Keeping you moving during disruption. No ScotRail are barking up the wrong tree. On the phone - Call us on 0344 811 0141 Option 2. Ticket refunds and changes 8.

FREQUENTLY ASKED QUESTIONS. In order to claim the fee-free refund customers must keep hold of their tickets and submit them within 28 days of the expiry of the ticket. Send your printed claim form and ticket to. Apply for Delay Repay online.

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